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Digital platform to automate the processes of Singaporean government entities

9 minute read
As part of the "Smart Nation" initiative launched by the Government of Singapore, To complement the efforts to digitize operations in government entities, The shift to a digitally enabled shared services hub comes to make government operations simpler and faster.
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As part of the "Smart Nation" initiative launched by the Government of Singapore, To complement the efforts to digitize operations in government entities, The shift to a digitally enabled shared services hub comes to make government operations simpler and faster.

In the twenty-first century, Contemporary governments must understand the needs, priorities and preferences of their citizens. Modernizing services is therefore at the forefront of government entities looking for a seamless experience in digital transformation.

It goes without saying that this is a goal for governments around the world. They are under immense pressure to accomplish many tasks, provide endless services and provide a satisfying working environment for their crews. While automation offers a promising option, Maximizing their usefulness requires new methodologies of thinking. Careful adoption of revolutionary technologies, clear mechanisms for sharing innovations, ideas and experiences, And in preparation for the implementation of interlocked, simultaneous and long-term plans to achieve real automation at the level of the country as a whole. This is what the Singapore government is trying to achieve, Many of its government institutions are still burdened by bureaucracy. Especially in financial operations that require filling out a lot of paper forms and completing an almost endless series of verifications for the accuracy of information and figures. The same applies to HR businesses whose staff have to spend a lot of time reading hundreds of resumes to select the most suitable candidates. This is before the recruitment procedures begin. For some reason, These monotonous measures were taken for granted before the COVID-19 pandemic changed the equation, The urgent need for staff conflicted with long recruitment processes that were combined with screening, vaccination verification, and more.

The government is working to address all these and other challenges through the Central Agency for Shared Services of the Ministry of Finance, It provides support to more than 100 government entities and more than 100,000 employees working in the field of unified services.

to adopt automation as a government working methodology, We should start by assessing the opportunity, analyzing the possibilities it promises, launching experiments and building on them in establishing the necessary infrastructure. Then expand the application of new working mechanisms, This is the stage reached by the Agency, It is working today to launch a cloud computing platform for automation, To give various government institutions easy access to automated process automation solutions, It is a set of software that runs completely automatically without the need for an employee to do any manual work. For example One of these solutions is used by the Ministry of Finance to provide deposit creation service, It is a process carried out by government entities during the collection of payments or the opening of bank accounts. In the new process, The intelligent software automatically extracts and verifies the data in the form and uploads it to the central financial system, It also detects any defects or deficiencies in information and sends a notice to the verifying officer, Instead of manual operations.

The platform comes as a platform that brings together Singaporean institutions to make their operations simpler, It offers automation services such as automatic reporting of collected data, updating records, sending notifications to service recipients, analyzing documents and processes, and circulating certain information to different sets of data.

Because these processes remain rather general, It may not be suitable for some institutions that need special working mechanisms, The agency will work alongside the departments of these institutions to develop smart automation options and then upload them to the central platform for sharing with other government institutions.

The IAEA began experimenting with automated process automation in 2017. Where applied to human resources operations, payroll, finance and procurement, It provided staff with the skills to implement the new software. According to the plan, The platform must be launched in the first quarter of 2023 in order for government institutions to join it successively during the second quarter of the same year.

At the current stage, The agency develops an AI-powered tool to assist in recruitment processes, The software will scan CVs or videos submitted by applicants electronically and exclude those that do not meet vacancy requirements, Automated notifications and emails are then sent to potential candidates for the job, Once you receive a response from them, You automatically notify the HR team to schedule interviews.

It is solving an old problem, A new problem arises, There are voices that excessive reliance on technology will eliminate many jobs and increase unemployment. The agency responds that the goal of these efforts is not for technology to replace humans. Rather, its use should not remain limited to informatics professionals, It should be made available as an easy-to-use tool that all staff can use to do better. This tool has already helped HR teams, It enabled them to provide thousands of employees to their organizations more quickly and easily.

Automation and AI solutions do not require large investments, It is also possible to apply relatively quickly, The benefits of their application in government operations extend to saving time, operational costs and resources. and reduce the margin of error, and facilitate the work of government employees, This leads to more efficient operations.





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