UAE Public Sector Innovation Framework
In 2015, the UAE Government launched the first Government Innovation Framework. This
framework introduced the Innovation Process and the seven Stages of Innovation. Since
then, Government entities have created thousands of innovations, innovations that have
touched the lives of everyone in the UAE.
As we strive towards achieving our national agenda, and driven by the vision of H.H. Sheikh
Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler
of Dubai, we recognize that the world is continuously changing. The world of today brings
different types of challenges and increasing uncertainty.
Public sector innovation itself is changing, bringing in new ideas, and new tools have
emerged. The role of public sector innovation has taken center stage, and has become
more strategic. The first edition of this framework remains valid and a useful tool for
practitioners. This second edition, renamed the “UAE Public Sector Innovation Framework”,
was created to keep up with the evolving challenges and mindsets required in the public
sector. It complements the first edition and brings additional tools and approaches for this
new phase of the innovation journey.
The UAE Public Sector Innovation Framework has been updated to be more strategic
and focused on impact and outcomes, and to better align with the machinery of UAE
Government. The role of the Chief Innovation Officer has been empowered, giving them the
tools and authorities needed to deliver the innovation agenda.
While elements of the first edition of the framework have been updated, such as processes
related to planning and funding innovation, many of the tools, guidance and checklists of
the first edition remain valid.
The Mohammed Bin Rashid Centre for Government Innovation remains available to support
entities as they innovate and create a better future for all.
Innovations in Public Talent Management Report
The labor market is transforming as Gen Z enters the workforce, forcing governments and organizations to rethink their talent acquisition and management strategies. In the government sector in particular, there is a growing need to keep pace with citizens' growing expectations for efficient services and rapid digital transformation. However, Organizations face significant challenges, with most suffering from inefficient and expensive talent management programs, while employees cited the importance of non-material incentives to boost job loyalty. Despite these challenges, success in this area enables governments to improve the quality of their employees, policies and services in parallel, making it an attractive environment for outstanding talent. Discover the latest innovations that contribute to the development of talent in the government sector from 8 countries around the world in the "Innovations in Talent Management and Human Competencies" report.
CITIES INNOVATIONS to manage Urban Sprawl
The 21st century marks the First time in history where more than half of humans live in cities. From the earliest civilizations until the modern era, urbanization and non-agricultural activities were outliers to the human experience. Research suggests that 1 million people was the size limit on cities throughout history, even at the peak of empires, from Beijing to Rome to Baghdad. However, since the industrial revolution, that is no longer the case. The largest city today, Tokyo, is home to more than 37 million people, and there are ten additional urban areas exceeding 20 million people.
Generative AI and Government Innovation
Artificial Intelligence (AI) is a rapidly growing field that has been changing the way we live, work and interact with technology. Over the past few decades, the rise of AI has been phenomenal, and it has revolutionized every industry, from healthcare and finance to transportation and entertainment.
The Rise of Government Communication
Do you want to learn about the most prominent government communication innovations through which governments around the world communicate with individuals and contribute to community involvement in designing government policies and initiatives?
GREEN GOVERNMENT & CLIMATE TECHNOLOGY REPORT
“Green government” operations are operations that minimize an entity’s environmental impact, including its energy use, water use, waste and pollution generation, and greenhouse gas emissions. Likewise, “climate tech” includes technologies that are used to address climate change. While government entities across the world face tight budgets, smart investments can reduce operational costs and demonstrate how to implement climate-friendly, green activities.
Climate change is perhaps the most important issue facing our planet today. It is an existential threat facing every single city and country without discrimination. Governments have a twofold responsibility here. First, they must wield their power to drive change across society, providing incentives and deterrents that can help citizens change habits and assets to become more sustainable and environmentally friendly. Second, governments must demonstrate these societal changes and lead by example to inspire other businesses industries. Often in today’s world, this approach includes public investments in tech solutions to help solve climate problems. The changes provide a healthy model for citizens to emulate and may encourage them to change some of their own wasteful habits at home.
Green government solutions are at the forefront of strategic discussions in 2023, particularly in the Middle East. The annual UN climate change conference took place in Egypt in late 2022 and will happen in the UAE in late 2023. In fact, to capitalize on the global spotlight, as well as emphasize the importance of inspiring collective action towards a more prosperous future, the UAE has officially named 2023 as the “Year of Sustainability”.
Many of the most effective green government and climate tech initiatives are small, simple changes that can easily be implemented. Municipal leaders need not wait for additional budget allocations or silver bullet contraptions to make headway against climate change.
Other green government and climate tech initiatives are more innovative and require more resources. This report will focus on these more ambitious projects and 21 different case studies are presented from different corners of the world, showcasing the variety of approaches different national and local governments are taking to reduce their carbon footprint as well as find new business opportunities for both private and public sector partners. This report does not endorse any specific government strategy but instead analyzes them to help different public sector entities evaluate which might be the most applicable in their specific circumstances.
How to Hack your Government Guide
In recent years, governments worldwide have faced unparalleled challenges that necessitate a new level of speed, adaptability, and collaboration across public sectors (and often other sectors) for solutions. There are numerous methodologies for rapid innovation events, including sprints, ideathons, design sprints, hackathons, datathons, codefests, innovation challenges, and more. Each type of event has distinct timelines, team sizes, and itineraries; some events last only a few hours while others span a week.
This report focuses on one of the most effective and commonly used innovation events: the hackathon. Over 80% of Fortune 100 companies conduct hackathons to drive innovation, and more than 50% of hackathons are recurring events, indicating their reliability as a tool for sustained innovation. According to a 2-year analysis of 1,000 hackathons conducted globally, the United States hosted the most at 35%, followed by India and the United Kingdom. The Arab World urgently needs more hackathons!
This report also includes two successful recent case studies. The first is the UAE Hackathon 5.0 from 2022, which gathered over 2,000 participants, including school and university students, and local startups. The second is the renowned #hackthecrisis and #theglobalhack, initiated by a public-private partnership between Accelerate Estonia, Garage48, and Guaana. This global movement gathered over 200,000 participants in over 58 individual events, with eight solutions now utilized by government organizations in Estonia. Another success story from 2020 is Shield48, which signed a contract with the Latvian government to produce 10,000 masks just five days after their hackathon ended.
Government Innovation Report to enhance social well-being
A series of reports on government innovations from around the world
There are many ways to measure the success of a country, and perhaps the most common is the gross domestic product (GDP), or the total monetary value of a country's goods and services. GDP is likely to remain a vital indicator in the eyes of economists, but it does not reflect all aspects of concern to members of society.
This is due to the fact that some of the factors that determine the quality of life in a country cannot be measured in terms of financial value. Aspects of health, the nature of families and relationships, the quality and style of work, the surrounding environment, and education are of great importance in giving us a sense of satisfaction with our lives. Hence, we have to include these factors in our measurements to understand what matters to members of society.
On the other hand, there is a critically intertwined relationship between wealth and social well-being. That is, poverty causes unhappiness to people, but wealth alone does not make them happy. When members of society in a country suffer from poverty (such as Somalia, which has a per capita GDP of only US$600), the disparity in material wealth makes a big difference in the happiness of individuals. Conversely, when members of a society or country enjoy wealth (for example, the per capita GDP in Luxembourg is $96,000), the impact of income differences on the level of social welfare declines, and other factors gain a more significant influence.
Data analysis for designing innovative services
The report includes local and international examples of how data analysis can be used to enhance the mechanism and efficiency of government service delivery, improve satisfaction levels and improve the quality of life among community members.
Experimentation Starter Kit
Experimentation is a tool for creating the future we want
During the past decade, experimentation started to make its way towards the core of government in many countries around the world as a new approach to deliver better outcomes. Experimentation can be described as the unconventional way to tackle difficult and complex issues facing governments today, such as quality of education and health, crime reduction, housing, air quality, and many others.
Experimentation is about systematically testing an assumption, identifying gaps and exploring potential solutions, without allocating too much time and resources.
This experimental approach is not new to the government of the United Arab Emirates; as there are several examples of using experimentation as a tool, in order to foster innovation across many areas in society.
The National Strategy for Advanced Innovation (i.AE), which was announced in 2018, represents an updated version of the National Innovation Strategy. The new strategy seeks to shift the focus towards specific purposes and mission-oriented innovations with the aim of developing an experimental approach to achieve the goals of UAE Centennial 2071.
The goal is to build an experimental mindset across the government through shared infrastructure, methodologies and models, not only to promote new and innovative ways to tackle challenges and come up with policies, but also to test them in real life more rapidly.
Experimentation can be applied to explore new ideas, framed as hypotheses and assumptions.
Here are some examples of experimentation types:
- Regulation Experiments
- Policy Experiments
- Technology Experiments
- Back Office Experiments
- Department Experiments
- Service Experiments